Refunds and Returns Policy

Return your item

Our refund and return policy lasts for 21 days. If 21 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

Different types of goods are exempt from return. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygienic goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Do not return your purchase to the manufacturer.

There are certain situations where only partial refunds are issued:

  • Book with clear signs of use
    CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
    Any item that is not in its original condition is damaged or missing parts for reasons not attributable to our error.
    Any item returned more than 30 days after delivery

 

Refunds

 

Once your return has been received and inspected, we will email you to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds

If you have not yet received a refund, please check your bank account again.

Please contact your credit card company, it may take a while before your refund is officially credited.

Then contact your bank. There is often some processing time before a refund is posted.

If you've done all this and still haven't received your money, please contact us at [email protected]

 

Exchanges

We only replace items if they are defective or damaged. If you would like to exchange it for the same item, please email us at {email address} and send your item to: {physical address}.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift certificate for the value of your return. Once the returned item has been received, a gift certificate will be sent to you.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will learn about your return.

 

Shipping

You are responsible for paying your own shipping costs for returning your item. Shipping costs are not refundable. If you receive a refund, the cost of the return will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you're returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

 

Need help?

Contact us by email ([email protected]) for questions about refunds and returns.

 

 
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